These are the terms and conditions on which our goods (the loft materials (theGoods)) or services (the design and arrangement of your loft services (the Loftman Services)) are supplied to you. Please note that in contracting with you for the installation services we act as agent for the installers (Installers) who supply the installation services (Installation Services) to you. (Collectively, the Services).
You can contact us by telephoning us at 0800 689 5805 or by writing to us: by email: info@theloftmancompany.co.uk; or by post: Office 2 Greswolde House 197b Station Road, Knowle, B93 0PU.
If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
When we use the words “writing” or “written” in these terms, this includes emails.
You will be deemed to have accepted your order either a) when you click the “accept” button within our quoting platform or b) when we receive acceptance of the quote via email. At this point, subject to clause 3.2, a contract will come into existence between you and us for the Services on the terms set out in these Terms and Conditions.
If we are unable to accept your order, we will inform you of this in writing and will not charge you for the Services. This might be due to stock levels, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the Goods, or because we are unable to meet a delivery deadline you have specified.
You appoint us as your agent for the installation of the Goods. You authorise us to enter into an agreement with an independent Installer on your behalf. We will:
a) appoint an Installer that we believe is appropriate to carry out the installation of your particular Goods;
b) arrange a suitable date for the installation with both you and the Installer;
c) retain all responsibility for the Goods supplied pursuant to this agreement.
The images of the Goods in our brochure and/or on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours or the printed pictures in our brochure accurately reflects the colour of the Goods. Your Goods may vary slightly from those images. Although we have made every effort to be as accurate as possible, because some of our Goods are handmade, all sizes, weights, capacities, dimensions and measurements they have a 2% tolerance.
In the event you choose to cancel your order, in its entirety, no later than 5 business days (Mon-Fri) prior to the agreed installation date your full deposit will be returned to you. For any cancellation request which is received within 5 business days of the installation date only 50% of your deposited amount will be returned to you.
We may change our Product or Services:
a) to reflect changes in relevant laws and regulatory requirements; and
b) to implement minor technical adjustments and improvements. These changes will not affect your use of the products.
We will comply with the law, including complying with Building Regulations, when carrying out the services.
You have legal rights if any Loftman Services and/or or Installation Services are performed late (Late Performance). In the event of Late Performance you may treat the contract as at an end straight away if any of the following apply:
a) we have refused to complete the Services;
b) performance of the Services within a deadline was essential (taking into account all the relevant circumstances); or
c) you told us before we accepted your order that performance of the Services within a deadline was essential.
We may have to suspend the supply of Services to:
a) deal with technical problems or make minor technical changes;
b) update any product to reflect changes in relevant laws and regulatory requirements; or
c) make changes to any product as requested by you or notified by us to you (see clause 6).
We will contact you in advance to tell you we will be suspending the Services, unless the problem is urgent or an emergency. If we have to suspend the Services, we will adjust the price so that you do not pay for Goods while they are suspended. In the event the services are suspended for a period exceeding 4 weeks, you may contact us to end the contract.
If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any Services which have not been provided or have not been provided properly and you may also be entitled to further compensation. The reasons are:
a) we have told you about an upcoming change to the Service and/or these Terms and Conditions which you do not agree to;
b) we have told you about an error in the price or description of a Good you have ordered and you do not wish to proceed;
c) there is a risk that supply of the Services may be significantly delayed because of events outside our control;
d) we have suspended supply of the Services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 4 weeks; or
e) you have a legal right to end the contract because of something we have done wrong (but see clause 8.5 in relation to your rights to terminate the contract in the event of Late Performance).
We may end a contract at any time by writing to you if:
a) you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;
b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Services;
c) you do not, within a reasonable time, allow us or the Installers access to your premises and access to utilities at your premises to supply the services.
If you have any questions or complaints about the product, please contact us. You can telephone us at 0800 689 5805 or write to us:
by email: info@theloftmancompany.co.uk; or by post: Office 2 Greswolde House 197b Station Road, Knowle, B93 0PU.
Payment for the Services will be collected as follows:
a) Upto a 50% deposit is required prior to delivery of the Services. The size of the deposit will be dependent upon the value, size and specification of the work. The value of the deposit will be communicated to you in advance.
b) The remainder of the balance will be due upon completion. Payment will be collected immediately after completion by the Installer using our card payment system, or alternatively, we reserve the right to collect the outstanding balance via the method used to place the deposit.
We will use the personal information you provide to us:
a) to supply the Services to you;
b) to process your payment for the Services; and
c) if you agreed to this during the order process, to inform you about similar products that we provide, but you may stop receiving these at any time by contacting us.
We will only give your personal information to third parties where the law either requires or allows us to do so and to any Installers who will provide the services.
We will use the personal information you provide to us:
a) to supply the products to you;
b) to process your payment for the products; and
c) if you agreed to this during the order process, to inform you about similar products that we provide, but you may stop receiving these at any time by contacting us.
The Loftman Company cover The Midlands, Gloucestershire, Oxfordshire, East Anglia, Greater Manchester and Liverpool.
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